Refund policy

As all items are personalised and made to order, we are unable to accept returns, exchanges, or offer refunds for change of mind or customer errors.

If your item arrives faulty or is not as ordered, please contact us by email or via Instagram or Facebook message so we can resolve the issue as quickly as possible.

Please ensure all personalisation details are correct before placing your order, as we cannot be held responsible for errors submitted by the customer.

This policy does not affect your statutory rights.